We understand how tricky it can be to purchase swim & surfwear online and want to make sure you love your new purchase! We have tried to be accurate with our descriptions and measurements so please read through these carefully on each product page and feel free to chat with us or contact via email with any questions prior to completing your purchase.
Please note: as part of the slow fashion movement, we produce in small batches in Australia and China. Often, our top selling sizes and styles sell out and we are unable to offer immediate size exchanges in the same style.
Salt Gypsy reserves the right to deny a refund of the returned merchandise if it does not meet the requirements of our Returns Policy.
What is eligible to be returned?
Salt Gypsy accepts full priced items to be returned for:
- Exchange
- 110% Store Credit
- Refund
Please take care to remove all deodorant, makeup, sunscreen and sweat prior to trying on garments at home.
To be eligible for a return, the garment/s must be in unmarked, original condition with hygiene sticker still attached.
Complete your return via our Returns Portal.
How do I lodge a return?
To complete your return:
- Use our Returns Portal here
- Item must be unused and in the same condition that you received it with hygiene sticker still applied. It must also be in the original packaging.
- We only accept returns that have been processed through our returns system.
- If selected, the store credit issued will be of the original order value + 10%, excluding shipping costs. We will email you a code once we have received and inspected your return.
- If selected, a refund will be issued, minus the shipping costs, once the product has been returned and inspected in new/re-sellable condition.
- Return shipping cost is covered by the Customer unless you have prepaid for Return Shipping + Package Protection at the time of placing your order.
- Online credit notes are valid for 1 year.
How long do I have to complete a return?
Returns must be lodged online and postmarked within 14 days of delivery date.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow up to several business days for payment to process back.
Late or missing refunds
It can take several business days before your refund has processed completely via original form of payment. If you haven’t received a refund, first check your bank account or contact your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@saltgypsy.com.
Return shipping costs
Salt Gypsy offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our Returns Portal.
We will process your refund within 3-5 business days of the return arriving to our warehouse, followed by a confirmation email.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Why have I not received a refund?
There are certain situations where only a partial refund or no refund at all is processed:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Returns received later than 14 days from lodging return request will be eligible for store credit of the purchased value only
- Return shipping cost was deducted from refund amount
