Shipping policy
AUSTRALIA
- Free shipping for all orders over $250 AUD via Auspost Standard
- Flat rate $12 for all orders under $250 via Auspost Standard
- Express shipping option for flat rate $15.00 via Auspost Express
Australian Post's regular and express services offer tracking with no signature on delivery.
NEW ZEALAND
- Flat rate charge of $20 AUD for orders under $300 AUD
- Free shipping to New Zealand for orders over $300 AUD
- Express international shipping via DHL courier or Auspost Express (rural regions)
- Signature on delivery - please ensure you select an address where this can be signed for during business hours
- 3 - 5 business days for delivery to most metro areas. 4 - 10 business days outside of metro areas depending on region
UNITED STATES
USA orders ship from Australia.
We cover all duties and taxes so you won't pay anything extra when your order arrives.
The delivery times below are estimates.
Enjoy Free Shipping on all orders over $250 USD
- $12 USD Standard UPS Ground Advantage (delivery 7-12 business days)
- $25 USD Express UPS Priority Mail (delivery 7-8 business days)
You'll get a tracking number once your parcel lands in the US and starts its final leg to you - usually 2-5 days after that point.
These estimates don't include customs delays or flight disruptions, which are outside our control. For exact tracking details, check the carrier's website.
Shipping and import fees are non-refundable once your order has shipped.
REST OF WORLD
- Free shipping for orders over $500 AUD
- Flat rate charge of $40 AUD for orders under $500 AUD
- International shipping via Auspost Pack & Track Service
- No signature on delivery
- 7 - 10 business days for delivery to most metro areas. 7 - 14 business days outside of metro areas depending on region